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If you are not satisfied with your online purchase, we are happy to credit or exchange any products within 14 days, provided we receive the products in original condition. All returns must include a copy of your original invoice and approval will be at our discretion.
The customer must pay all postage costs and assumes the risk of any loss, theft or damage of products during transit. Therefore we recommend that you return products via registered mail with Australia Post.
Please email info@festivalmerchandise.com.au with notification of the items and reason for the return, so that we can ensure a fast response.
Do not send merchandise that was purchased from a retail store for return, it must be returned to that store.
Please send returns to;
FestivalMerchandise.com.au
57 Cromwell St
Collingwood Victoria
AUSTRALIA 3066
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